Reference

Terms & Conditions for Your rajabandit Account

One clear account path, named wallet rules and a direct support route are set out in the rajabandit Terms & Conditions.

Indonesia account termsWallet status rulesPhone verificationPolicy access
rajabandit Terms & Conditions for Your rajabandit Account
HELP PATHS

Get Help With Policy Questions

A clear support route matters when a Terms & Conditions question affects your account or wallet status.

Account access If phone verification or login does not match your account record, use the account…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference shown in your…
Policy changes When you ask to correct an account detail or challenge a policy decision, tell…
ACCOUNT SAFEGUARDS

How rajabandit Applies Account Rules

Our policy process is designed around records you can identify: the contact detail used at account opening, the device path used for login and the payment reference attached…

Data handling

We use account details, phone verification results and payment references to operate the requested account action.

Cookies and sessions

Cookies and session records help keep the mobile path connected from login to the policy page.

Account security

Keep your phone detail, login credentials and wallet references private.

Record retention

We retain account and transaction records for the period needed to operate the account, check policy questions and meet applicable…

Correction requests

You can ask us to correct an inaccurate phone, contact or account detail by using the support path.

Who to contact

Policy, privacy and account questions should go through the support route connected to your profile rather than a new wallet…

Answers About Terms & Conditions

These Terms & Conditions questions cover the account steps you are most likely to check before opening an account or using a wallet route. We keep the answers tied to actual account records, phone verification and payment references. Where eligibility or access is involved, the applicable rule depends on local law.

You can read the current Terms & Conditions on this policy page before opening an account. Check the page again when a rule changes or when you switch from a wallet route such as DANA to QRIS, because the relevant account and payment steps may differ.

Yes. The Terms & Conditions explain how wallet references, account names and status checks relate to account actions. DANA, OVO, GoPay and QRIS may each show a different confirmation path, so follow the cashier instruction attached to your selected route.

You must provide the account detail requested during opening and complete phone verification before account access is enabled. If the contact detail does not match the record you submit later, we may ask for an ownership check under these Terms & Conditions.

Yes. Use the account support path and identify the exact detail you want corrected, such as a phone contact or payment reference. We may ask for an additional ownership check before changing the record, so the request stays attached to the correct account.

Keep the receipt or reference number from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. Send that reference through support with your account contact detail, and ask which Terms & Conditions clause applies to the status decision.

Access or a particular account action may not be available in every location. Eligibility depends on local law and on the account details or payment record matching the required checks. If access is unclear, contact support before creating another account or repeating a transaction.

Send a request through the support route linked to your account and state whether you want clarification, correction or a copy of a relevant record. Include the registered contact detail and payment reference when applicable, so we can locate the correct policy record.